FARMINGDALE, N.Y. – Vincent Pina finally saw a couple of utility trucks coming down his street Thursday and started to wave in anticipation. But they just cruised past his house and kept on going.
He hung his head in resignation.
The thing that gets me the most is that there is no flood damage. I dont have any branches down. I have no wires down, said the Long Islander, who put a hand-painted sign out front that read: Still No Power.
So why, he wondered, was it taking so long to get electricity?
A week and a half after Superstorm Sandy slammed the coast and inflicted tens of billions of dollars in damage, hundreds of thousands of customers in New York and New Jersey are still waiting for the electricity to come back on, and lots of cold and tired people are losing patience. Some are demanding investigations of utilities they say arent working fast enough.
An angry New York Gov. Andrew Cuomo joined the calls for an investigation, ripping the utilities as unprepared and badly managed.
Privately I have used language my daughters couldnt hear, he fumed, adding: Its unacceptable the longer it goes on, because the longer it goes on, peoples suffering is worse.
The power companies have said they are dealing with damage unprecedented in its scope and doing the best they can. And there is no denying the magnitude of what they have done: At the peak, more than 8.5 million homes and businesses across 21 states lost power. As of Thursday, that was down to about 750,000, almost entirely in New York and New Jersey.
And thats after a noreaster overnight knocked out power to more than 200,000 customers in New York and New Jersey, erasing some of the progress made by utility crews.
We lost power last week, just got it back for a day or two, and now we lost it again, said John Monticello of Point Pleasant Beach, N.J. Every day its the same now: Turn on the gas burner for heat. Instant coffee. Use the iPad to find out whats going on in the rest of the world.
The mounting criticism came as New York City and Long Island followed New Jerseys lead and announced odd-even gasoline rationing to deal with fuel shortages and long lines at gas stations; the Federal Emergency Management Agency started bringing mobile homes into the region; and Cuomo said the storm could cost New York state $33 billion.
New Jersey did not have a damage estimate of its own, but others have put Sandys overall toll at up to $50 billion, making it the second most expensive storm in U.S. history, behind Hurricane Katrina, which swamped New Orleans in 2005.
Sandy killed more than 100 people in 10 states, with most of the dead in New York and New Jersey.
The power industrys defenders have pointed out that Sandy was huge and hit the nations most densely populated corridor. By the Energy Departments reckoning, it left more people in the dark than any other storm in U.S. history.
It did more than down power lines; it flooded switching stations and substations, forcing workers to take apart hundreds of components, clean them, replace some of them, rewire others and put it all back together.
Around the region, though, customers were frustrated and in some cases furious, complaining that they were being left in the dark about when power would be restored.
Ralph Barone of Staten Island said he saw a utility crew in his neighborhood Thursday for the first time since Sandy killed the power.
The problem is that they wont tell you anything about when the electricity will come back, he said. My wife is freezing. You need a flashlight to use the bathroom. It gets old.
Barone works assembling meters for another power company, so I understand its a big job, he said. But nine days is too long.